THE BRAND
Q: What does Luxul represent?
Luxul embodies silent empowerment. The pursuit of mastery without noise. Each creation reflects discipline, minimalism, and elevation of self.
Q: What is the meaning behind the Lumera emblem?
The Lumera emblem symbolizes balance and ascension, it’s a four-pointed star guiding the silent rise. It appears only on authentic Luxul artifacts and certified communications.
ORDERS & PAYMENTS
Q: How can I place an order?
Orders can be placed directly through our official website, luxulcompany.com. Every item is verified and prepared with individual attention before dispatch.
Q: Which payment methods do you accept?
We accept all major debit and credit cards, PayPal, and select regional payment gateways across the GCC.
Q: Is my payment information secure?
Yes. Transactions are encrypted through SSL and verified under international PCI-DSS compliance. Luxul does not store payment data.
SHIPPING & DELIVERY
Q: Do you deliver internationally?
Yes. Luxul ships across the GCC, Asia, and select global destinations via trusted couriers.
Q: How long does delivery take?
Within the UAE: 2–3 business days. GCC: 3–7 days. International: up to 10 business days depending on customs and seasons.
Q: Will I receive tracking information?
Once dispatched, you’ll receive a tracking link via email.
RETURNS & EXCHANGES
Q: Can I return or exchange my item?
Returns are accepted within 7 days of delivery if the item remains unused and in original packaging. Personalized or limited artifacts are non-returnable.
Q: How do I initiate a return?
Contact our Keepers at support@luxulcompany.com with your order ID and reason for return. You’ll receive a guide within 24 hours.
MEMBERSHIP & FOUNDERS CLUB
Q: What is the Luxul Founders Club?
The Founders Club is a private circle of early patrons, visionaries and investors. Each member receives a limited Founders Box and ongoing access to inner narratives and future privileges.
Q: How can I apply for membership?
Applications reopen periodically. You may express interest via the Membership section on our website to be notified.
CONTACT & SUPPORT
Q: How can I reach the Luxul team?
You can contact us at support@luxulcompany.com. VIP members may reach us through our priority WhatsApp support. Our team responds within 24 hours, Monday to Saturday.
Q: Do you offer business or collaboration opportunities?
Collaborations are considered on a case-by-case basis. Serious inquiries may be sent to support@luxulcompany.com
